Find answers about your bag, account and orders. For further assistance, contact us.
Do I need an account?
You can browse and add items to your bag without signing in. Sign in or create an account before checkout; your items will be kept.
How does Cash on Delivery work?
Choose Cash on Delivery and place your order. No advance payment is collected. The order is saved in your account as Processing, with cash due on delivery. This local preview does not dispatch goods.
Can I pay with UPI, PayPal or a card?
Online payments are currently unavailable. Cash on Delivery is the available option.
How much is delivery?
Standard delivery is ₹79. Orders with an item total of ₹999 or more after discounts can select free delivery at checkout.
How do I use a discount code?
Enter the code in your bag or at checkout and select Apply coupon. FIRST15 takes 15% off eligible items. Delivery fees are excluded.
Can I change or remove items?
Before placing your order, change the quantity in your bag and select Update cart. Use Remove to delete an item; Undo can restore it if it is still available. To change a shade or size, remove the item and select the new option on its product page.
Where can I see or cancel my order?
Open My account → Orders. Select View for item and address details. Cash on Delivery orders can be cancelled while Processing; cancellation releases their stock. Completed orders require assistance from customer care.
Can I order cancelled items again?
Choose Order again next to a cancelled order. Available items are added to your bag at their current prices, and you confirm the new order at checkout.
Can I save a delivery address?
Yes. Open My account → Addresses to save or edit your billing and shipping details. Checkout can use a separate shipping address.
What happens if I forget my password?
Use Lost your password on the sign-in page to request a reset link. This local preview saves email messages in a private local mailbox; external email delivery must be connected before public use.